basyx by HON Leather Executive Chair – High-Back Computer Chair for Office Desk, Black (VL151)

Here’s the deal with office chairs… Most will die a death of a broken base, cylinder, or torn surface area within a few years of normal use. The user’s size obviously affects lifespan as well. As such, I don’t buy $300 chairs because in my experience, they break too.I bought this chair 25 months ago. Today I was at work and wasn’t even moving… just sitting still, and the chair sank to the bottom as if I pulled the height adjustment lever. I’m about 225lbs right now so I’m well under the 250lb rating for this chair. But the thing is, the surface on this chair after two years of daily use, isn’t even cracked, let alone torn! I’ve never seen this before on a fake leather chair after years of use. The base and wheels are in great shape still too.I was going to buy a universal replacement cylinder to keep using the chair, so I flipped it over and found a 1-800 number and a model number. I looked up my order on Amazon and saw the order date and the beautiful “5 year warranty” image. I called the 1-800 number and (THIS IS WHY YOU SHOULD BUY THIS CHAIR) after a brief recording disclaimer I went straight to a person (no phone maze) who spoke in perfect English without any hard to understand accent, and she was very friendly. Within 3 minutes, we had exchanged my serial number and shipping address and a replacement cylinder will be on its way within a week, for free.Don’t fool yourself, this is a budget chair. But, at just over a Benjamin, you don’t normally get such a long warranty, such great customer service if you DO have an issue, such a quick resolution. 25 months in, yes, the seat cushion could be more padded as 500 days of sitting on it for 8 hours at a time have flattened it, but frankly I don’t notice it. There are no screws poking through or other issues. I STILL get compliments on the chair looking nice. Which is kind of weird because I don’t do anything special to make it stand out. But I guess that’s a hallmark of good design.So 5 stars Hon. Great service. Great chair at a fair price. I’ll be a return customer in the future! [...]